May I help you?
Tuesday, 2007 May 8, 05:48 pm
Here is a short and sweet article from Seth Godin’s blog on how to initiate conversation with people, and especially, customers.
From my salesman days, I realized that open ended questions was better at starting conversations, and if you demand a response, use what I call a “magician’s choice”.
For example, if you want to get into someone’s house (I was a door-to-door sales), you walk up to the door, and ask if you should take off your shoes.
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on 2007-05-10 at 7.14 am 1. Why Seth Feels That “May I Help You?” Is Useless - Dawud Miracle @ dmiracle.com - (formerly Healthy WebDesign) said …
[…] much more effective to first listen to their story a bit and then ask specific and pointed questions that will help you identify further their need. The best questions can even get them thinking about […]